Customer Satisfaction Survey
We at Inbox are committed to enhancing customer experience and improving our level of service. This survey would take approximately ten minutes to complete. Please help us serve you better by selecting the option that best fits your satisfaction level with respect to our support and services, our products, and your overall experience with Inbox Business Technologies.

Which of these products and services have you acquired from Inbox in the past? (Tick as many as apply)












                                                                                            
 


For each of these statements, please choose whether you agree or disagree

Support Services
 Not ApplicableStrongly DisagreeDisagreeAgreeStrongly Agree
The call center representatives are courteous and helpful
Call center representatives provide complete and accurate information
Call center representatives have the necessary information regarding which products sold to you are still under warranty
Call center representatives keep you informed of your warranty claims proactively
Call center representatives place courtesy calls after your case has been closed
Field Service Engineers have all the relevant information to facilitate your request
Field Service Engineers understand the problems and are trained to handle them
Timely response is provided
Rightful warranty claims are honored without questioning
Warranty claim turnaround time is as per agreement
Service request turnaround time is as per agreement
The service provided is as per Service Level Agreement

Sales & Delivery
 Not ApplicableStrongly DisagreeDisagreeAgreeStrongly Agree
Account Manager is knowledgeable in his domain
Account Manager is attentive to your needs
Account Manager actively follows up on your account
Account Manager is available on phone or on email
Account Manager keeps his/her commitment
Account Manager keeps you informed of any unavoidable delays in your delivery beforehand
The delivery procedure is quick and reliable
The order is fulfilled accurately as per the details given in the Purchase Order
Order is fulfilled in the time committed
 

Overall
 Not ApplicableStrongly DisagreeDisagreeAgreeStrongly Agree
Inbox is easy to do business with
Inbox’s portfolio of products is comprehensive enough to meet your organizations requirements
Inbox offers reliable products and services
The quality of service provided by Inbox is better than its competitors
You are satisfied with the overall quality of service provided by Inbox

If you feel we fell short in meeting your service expectations, please describe the situation, including name of the personnel involved and the date the incident occurred: 		As a result of your experience with us, what service-related improvements can you recommend?

 

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