Remote Help Desk
Inbox's Remote Help Desk provides organizations with a single point of contact for all end user issues.

To accomplish and successfully manage Managed IT services, Inbox provides three general categories

Organizations will receive consistent guidance and advice in addition to dependable restoration of regular services. Users can access the Help Desk by phone, e-mail or the web.

Inbox live support technicians provide application technical support. Our support covers assistance with the features, functions and usage of software applications.

Remote Assist
For incidents that cannot be resolved by remote Help Desk contact, our Remote Assist capability reduces both the time to resolve a request and the frequency of site support dispatches.

Typically, in response to a request for assistance using our Remote Assist service, a specially trained Inbox Help Desk technician gains end user's permission to take virtual control of the user's desktop. This allows the technician to perform a hands-on investigation and resolution. This service includes capabilities such as configuration changes, file updates, driver updates and software reinstallation.

Remote Assist services are stringently managed according to Inbox Security best practices and standards.

On-Site Support
Incidents that cannot be resolved remotely require assistance at the user's site. While the goal is to ensure this happens as seldom as possible, Inbox On-Site Support provides on-site assistance when it is necessary to address these infrequent events.