Inbox offers a variety of maintenance plans to help support your business service level agreements and reduce your present and future IT spend.
Choosing the correct maintenance service provider for your organization’s IT equipment is an important step in providing a sound business continuity program.
Whether your organization’s infrastructure is homogeneous or heterogeneous, Inbox Business Technologies can help simplify and streamline your maintenance contract complexities to reduce your cost and your valuable personnel resources.
| Platinum | Gold | Basic | |
| Access to Technical Support | 24x7x2 | 9x5x4 lical business hours | 9x9xNBD |
| Dedicated TAM | Yes | Yes | |
| Technical Support | Dedicated REplaced at Customer's Premises | On-Demand Resolution through shared technical support team | On-Demand Resolution through shared technical support team |
| Major Fixes, Updates And Drivers | Yes | Yes | |
| Access to Inventory | Critical Parts inventory maintained at Customers Premises | Inventory Maintained Off-Site at Inbox Stores. *Customer can visit to check the inventory. | Inventory maintained Off-site, will be serviced through a shared inventory pool |
| Customer Portal (Available) | 24x7x365 | 24x7x365 | |
| My Account (Case, Status, Solutions) | Yes | Yes | |
| My Software Downloads | |||
| Knowledge Base | Yes | Yes | Yes |
| Learning Center | Yes | Yes | Yes |
| Documentation | Yes | Yes | Yes |
| Customer Newsletter | Yes | Yes | Yes |
| Site Visits (by TAM) | 4 x Per Year | 2 x Per Year | |
| Invitations to User Events |
