Outsourcing | Inbox Business Technologies

Keeping the IT Infrastructure up and running in order to support mission critical operations is a major cause of concern for organizations. This is why we offer Outsourcing Solutions so that while businesses maintain their focus on core operations, Inbox provides them reliable solutions and services that best fit their needs.

Our Outsourcing Solutions cover a wide range of technology based business solutions which help you in achieving operational expertise and lets you excel in your core competencies. By allowing Inbox to take care of your operations, you can increase your business productivity and enhance work efficiency.

We work with a well-devised mechanism beginning from precision thinking by our specialized resources, followed by relentless execution, and continual till job completion.

Here at Inbox, we combine deep industry and vertical specific expertise, powerful research capabilities and innovative thinking to identify and define your needs, provide a framework for understanding, simplify complex issues, reduce areas of conflict, and implement optimum solution to help you achieve your organization’s goals.

We help you in doing that by our uniquely devised outsourcing solutions which can enable your organization to gear up towards the unseen market changes that may affect the overall business. You can stay focused on your core competencies in order to maintain alignment within your corporate strategies, processes, people and overall IT Infrastructure. By Outsourcing your IT Infrastructure to Inbox, you can gain incredible visibility towards work structure and resource responsibilities.

Inbox can help you maximize your IT investments; reduce technical management costs; create operational efficiencies; and boost your relationship with your customers.

Some of the benefits that you can achieve are:

Stay focused on your core operations
Reduce the overall management burden while retaining control over strategic decision making
Be able to acquire specialized skills and resources
Control operating costs and additional overheads
Accelerate business processes by absolute capacity utilization
Improve quality of services provided to customers thus leading to customer satisfaction

Below are the sub domains of the Outsourcing Solutions offered by Inbox:

End User Services

Computing Services

Network Services

Help Desk Services

IT Help Desk Support for desktops/laptops, servers, operating systems, network & connectivity, line of business, and custom developed applications

Incident management for user queries and well-defined workflow engine for gauging operational issues

Server Management

Complexity management within the business environment and risk reduction from business and technology perspectives

Well defined service definitions and service levels to meet customer’s specific requirements

Site Network Management

Maximizing network uptime; and network device’s functionalities for business-critical applications

Providing a secure and cost effective network for managing your enterprise network environment

Asset Management Outsourcing

Tracking and managing the distributed computing environment

Identifying, monitoring, and reporting the hardware and software asset’s portfolio for better decision making

Elevating customer’s business areas and providing consistency for offered services

Messaging Systems Management

Monitoring, administering, troubleshooting and optimizing day-to-day messaging activities

Ensuring high availability of infrastructure messaging activities like site replication; server and domain consolidation; incident and problem management, migration to higher messaging products

Secure Network Remote Access

Extending access to internal systems by moving away from traditional office boundaries; help teams be more effective and increase productivity of remotely connected workers

Improving customer services by enabling utilization of absolute capabilities present within the organization

Maintenance Support Services

Multivendor hardware maintenance and support services for the most vital hardware products like desktops, laptops, servers, network components, printers and other peripherals

Specific support methodologies like desk side repair and advance exchange

Database Management Services

Proactively monitoring, troubleshooting, and administrating database application activities on day-to-day basis

Timely performance tuning of database applications for security and disaster recovery

Maintaining and monitoring backup logs of daily activities

WAN Management

Enhance the performance and availability of network connectivity for complex as well as geographically dispersed locations by providing best practices, processes, tools and technologies

This solution delivers network consulting services, such as WAN design and analysis, client support for provider selection, and total management of your provider relationship